Returns & exchanges

In City Wide Kitchens, we deliver products help people live better, perform better, and work better. All our products are made with high-quality materials. But, we understand that nothing is perfect in this world of mortals. So, when you purchase from our company, you can be assured of one thing, i.e. easy return and exchange policy. We offer the easiest and most simplified methods of return and exchange policy if you are not satisfied with our product or find some dispute in it.

The return and exchange policy of our company is applied to all the products purchased from our online store. The best way to reach us and avail our policy is by calling our professionals at 0412 063 259 . You can also email us at for the same service too.

If the condition of the product is not up to the mark as we have guaranteed at the time of purchase then we will be pay to exchange it.


Show us the proof of purchase

Please remember that all the return and exchange will be accepted if you have one of the documents given below.

  • Receipt of the purchased item which is sent to your email (Original).
  • Receipt of return or exchange (Original).


Problems for which you can get the return and exchange service
  • If the goods that you have purchased from our online store arrive damaged for some reason, we will try to fix it with our full effort or exchange it.
  • If your product is still in the money back period and you have changed your mind, you can return it to us by following the proper procedure.